FAQ

1. How long does shipping take?

United States orders usually arrive within 5–12 business days. Delivery times may vary depending on location and shipping carrier.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.

3. Can I return my order?

Yes. We offer a 30-day return period for eligible items. Please review our Refund Policy for details.

4. How long does a refund take?

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

5. What payment methods do you accept?

We accept secure payment methods available at checkout, including major debit and credit cards and supported payment providers.

6. What if my item arrives damaged?

Please contact us within 48 hours of delivery and include photos of the item and packaging.

7. How can I contact customer support?

Email:
support@floriamart.shop

Phone:
+1 448-709-8607

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday: 10:00 AM – 2:00 PM (EST)
Sunday: Closed