Refund policy

REFUND POLICY

Last Updated: June 8, 2026

At floriamart, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a refund:

• The item must be unused and in its original condition.
• The item must be returned in the original packaging whenever possible.
• Proof of purchase or order confirmation is required.
• Products damaged due to misuse or improper handling are not eligible.

Non-Refundable Items

The following items are not eligible for refunds:

• Final sale items
• Gift cards
• Customized or personalized products
• Used or damaged items caused by customer handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the item
• A brief explanation of the issue

We will review your request and may provide a replacement, store credit, or refund if approved.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The item has a manufacturing defect

Order Cancellation

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.

Contact Information

floriamart
Email: support@floriamart.shop
Phone: +1 448-709-8607
Address: 426 6th St, Henderson, KY 42420, United States

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday: 10:00 AM – 2:00 PM (EST)
Sunday: Closed