Refund policy

Floria Mart Return & Refund Policy

At Floria Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with a hassle-free return and refund process.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, in the same condition that you received it, and in its original packaging.

  • All tags, accessories, and protective seals must be intact.

  • Proof of purchase (Order ID or confirmation email) is required.

Return Process

  1. Initiate Request: Contact us at Support@floriamart.shop or call +1 504-555-0143 with your Order ID and reason for return.

  2. Authorization & Instructions: Once approved, we will provide you with return instructions and shipping authorization. Items returned without prior authorization will not be accepted.

  3. Ship the Package: Securely package the item and send it to our physical address:

    Floria Mart

    6616 Highway 182, Franklin LA 70538, United States

Return Shipping Fees

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (damaged during transit or wrong item sent), Floria Mart covers 100% of the return shipping costs.

  • Customer Preference / Change of Mind: If you are returning an item due to personal preference, wrong size selection, or change of mind, the customer is responsible for return shipping costs.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately within 48 hours of delivery so we can rectify the issue promptly.

Exchanges

The fastest way to exchange an item is to return the original item for a refund and place a new order for the desired item once the return is processed.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be automatically credited to your original payment method within 5 to 7 business days. Note that your bank or credit card company may require additional processing time.

Contact Us

  • Store Name: Floria Mart

  • Email: Support@floriamart.shop

  • Phone: +1 504-555-0143

  • Address: 6616 Highway 182, Franklin LA 70538, United States